返金ポリシー

This Refund Policy describes refund eligibility, exclusions, subscription cancellation, and refund processing.

14-Day Refund Eligibility

AILab Tools offers refunds for eligible purchases when all of the following conditions are met:

• The refund request is submitted within 14 days of the purchase date,
• Credit usage is less than or equal to 10%,
• You are not satisfied with the functionality or experience of the service,
• Your account has not abused the refund policy.

Please note that we may review refund requests based on actual usage.

Non-Refundable Situations

• The purchase was made more than 14 days ago,
• Credit usage exceeds 10% of the total purchased credits,
• The account shows abnormal usage, abuse of services, or violations of the Terms of Service,
• A dispute or chargeback was initiated with the payment provider before contacting support.

Subscription Cancellation

You may cancel your subscription at any time.

• The subscription will remain active until the end of the current billing period,
• No further charges will be applied after cancellation.

How to Request a Refund

To request a refund, please contact Support and provide the following information:

• Account email address,
• Order ID or transaction ID,
• Description of the issue or reason for the refund.

Our support team will review your request and respond within 7 business days. Support may assist with the underlying service issue while reviewing the request; this does not change the refund eligibility conditions in this policy.

Payment and Refund Processing

Payments are processed through a third-party payment service provider.

If a refund is approved, the refund will be returned to the original payment method. Please note that the payment service provider may charge a payment processing fee. The actual refund amount may be deducted by this processing fee.

Refund processing time depends on the payment provider and your bank.

Changes to This Policy

We may update this Refund Policy from time to time. We will post the revised version on this page and update the "Current Version Effective" and "Last Updated" dates. Unless applicable law requires a different notice or a later effective date, the revised Refund Policy takes effect on the Current Version Effective date. It applies only to purchases made on or after that date, unless applicable law requires otherwise.